Privacy Policy
Last Updated: July 2026
At A&V Luxuries, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.
Who We Are
A&V Luxuries is an online retailer specialising in fashion, accessories, footwear and lifestyle products.
If you have any questions regarding this Privacy Policy or how we use your personal information, please contact us using the details provided on our Contact page.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order details and purchase history
- Payment information (processed securely through our payment providers)
- IP address
- Browser type and device information
- Website usage information through cookies and analytics
We only collect information that is necessary to provide our services and improve your shopping experience.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Communicate with you regarding your order
- Respond to enquiries submitted through our website
- Improve our website, products and customer service
- Prevent fraudulent activity
- Meet our legal and regulatory obligations
Where you have given consent, we may also send you promotional emails or newsletters. You may unsubscribe at any time using the link included in our emails.
Payment Information
We do not store your full payment card details.
Payments are securely processed by trusted third-party payment providers. These providers use secure encryption and comply with industry security standards to protect your payment information.
Sharing Your Information
We only share your information where necessary to operate our business.
This may include:
- Payment providers
- Delivery companies
- Website hosting providers
- IT service providers
- Professional advisers where required
- Government authorities where legally required
We never sell your personal information to third parties.
Delivery Partners
To deliver your orders, we may share your name, delivery address, email address or telephone number with our delivery partners, including but not limited to:
- Royal Mail
- Evri
- DPD
- InPost
This information is used solely for the purpose of delivering your order and providing delivery updates.
Cookies
Our website uses cookies to improve your browsing experience and help our website function correctly.
Cookies may be used to:
- Remember items in your shopping basket
- Save your preferences
- Improve website performance
- Analyse visitor behaviour
- Support marketing and advertising where applicable
You can manage or disable cookies through your browser settings at any time.
Please note that disabling certain cookies may affect the functionality of our website.
Analytics
We may use services such as Google Analytics to understand how visitors use our website.
This information helps us improve our website, products and customer experience.
The information collected is anonymous and cannot normally identify you personally.
Marketing
If you choose to subscribe to our mailing list, we may occasionally send you information about:
- New product launches
- Exclusive offers
- Promotions
- Company news
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
While we work hard to protect your information, no method of transmitting information over the internet can be guaranteed to be completely secure.
How Long We Keep Your Information
We only retain your personal information for as long as necessary to:
- Fulfil your order
- Meet legal, tax and accounting requirements
- Resolve disputes
- Enforce our legal agreements
When your information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information where appropriate
- Restrict or object to certain processing
- Withdraw consent where processing relies on consent
- Request a copy of your personal information
If you wish to exercise any of these rights, please contact us.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or business practices.
Any updates will be published on this page, and the revised version will take effect immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact page.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.